Terms & Conditions

TERMS AND CONDITIONS FOR LPY WEBSITE

Last Updated: 2nd December 2025

Company Name: LPY. Ltd
Website: www.lpybrand.com
Email: Hello@lpybrand.com
Registered Address: 61 Bridge Street Kington Herefordshire HR5 3DJ United Kingdom

1. INTRODUCTION

These Terms and Conditions ("Terms") govern your use of the LPY. website (the "Website") operated by LPY. Ltd ("we," "us," or "our"). By accessing or using our Website or purchasing products from us, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Website or use our services. 
We may revise these terms from time to time. Updates will be posted on this page and take effect immediately upon publication.

2. ELIGIBILITY AND USER ACCOUNTS

2.1 Eligibility

You must be at least 18 years old to purchase from us. You agree that all information you provide is accurate and complete.

2.2 Account Creation

When creating an account on our website, you agree to:
- Provide accurate, current, and complete information
- Maintain and promptly update your account information
- Maintain the security of your password and account
- Accept responsibility for all activities that occur under your account
- Notify us immediately at [insert email] if you suspect unauthorised access to your account

2.3 Account Responsibilities

You are responsible for:
- All activities that occur under your account
- Keeping your account credentials confidential
- Ensuring that anyone who accesses your account is authorised to do so
- Notifying us immediately of any unauthorised use of your account

2.4 Account Suspension and Termination

We reserve the right to:
- Suspend or terminate your account at any time if you violate these Terms
- Refuse service, terminate accounts, or cancel orders at our sole discretion
- Remove or edit content if we believe it violates these Terms or is otherwise objectionable

2.5 Account Security

If you suspect any unauthorised access to your account, you must:
- Contact us immediately at [insert email]
- Change your password immediately
- Review your account activity for any unauthorised transactions

3. USE OF THE WEBSITE

3.1. You agree to use the Website only for lawful purposes and in accordance with these Terms.

3.2. You agree not to:

   - Use the Website in any way that violates any applicable law or regulation
   - Transmit any harmful or malicious code
   - Attempt to gain unauthorized access to any portion of the Website
   - Use the Website to harass, abuse, or harm other users
   - Copy, reproduce, or redistribute any content without permission

4. PRODUCTS AND AVAILABILITY

4.1. All LPY. products are crafted and packaged with care. Product descriptions, pricing, and images are kept accurate; however, variations in lighting, display settings, and packaging design may result in slight differences from what is seen online.

4.2. We reserve the right to discontinue or modify any product without prior notice.

4.3. We reserve the right to refuse any order for any reason, including but not limited to:

   - Incorrect information provided
   - Suspected fraudulent activity
   - Product unavailability
   - Pricing errors

5. ORDERS, PRICING AND PAYMENT

5.1. Orders are confirmed only after payment is successfully processed.

5.2. All prices shown include VAT (where applicable) and are in GBP (£) unless otherwise stated.

5.3. Accepted payment methods: major debit/credit cards, PayPal, Apple Pay, and other secure processors.

5.4. Payment must be received before order processing begins.

5.5. If incorrect information or fraudulent activity is detected, we reserve the right to cancel the order.

6. ORDER CHANGES AND CANCELLATIONS

6.1 Order Modifications

Orders can be amended or cancelled within 2 hours of placement by contacting us at [insert email]. Once your order has been dispatched, it cannot be changed or modified.

6.2 Cancellation Before Dispatch

If you wish to cancel your order:
- Contact us immediately at [insert email] with your order number
- Cancellations must be made within 2 hours of order placement
- If payment has been processed, a full refund will be issued within 5-10 business days
- Refunds will be made to the original payment method

6.3 Cancellation After Dispatch

Once an order has been dispatched:
- Orders cannot be cancelled
- You may return the item(s) in accordance with our Returns & Refunds Policy (Section 7)
- Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect

6.4 Order Processing

- Orders are typically processed within 1-2 business days (excluding weekends and UK bank holidays)
- During promotional periods or holidays, processing times may extend
- You will receive email confirmation once your order has been dispatched

6.5 Order Errors

If you notice an error in your order:
- Contact us immediately at [insert email] with your order number
- We will attempt to correct the error if possible
- If correction is not possible, we will offer a refund or replacement

7. SHIPPING AND DELIVERY POLICY

7.1 Processing Times

Orders are processed within 1-2 business days (excluding weekends and UK bank holidays). During promotional periods, product launches, or holidays, dispatch times may extend slightly — if so, customers will be notified via email.

We do not dispatch orders on weekends or UK public holidays.

7.2 Delivery Methods & Rates (UK Mainland)

Standard UK delivery takes 2-5 working days. Express delivery typically arrives within 1-2 working days.

Service	Estimated Delivery Time	Price	Notes
Standard Delivery	3-5 working days	£3.99	Free for orders over £50
Express Delivery	1-2 working days	£6.99	Orders must be placed before PM for next-day dispatch

All orders are shipped via trusted couriers such as Royal Mail, DPD, or Evri, depending on service availability.

7.3 Order Tracking
Once your parcel leaves our warehouse, you'll receive an email with tracking details. Please allow up to 24 hours for tracking to activate.

7.4 International Shipping
LPY. currently ships within the UK, but we're working toward expanding internationally. Customs fees, import duties, and regional taxes (if applicable) will be the responsibility of the buyer once global shipping becomes available.

7.5 Delivery Issues
If your parcel is delayed or lost, please contact us at [insert email]. We'll liaise with the courier and provide a resolution or replacement within 7-10 working days.

If the courier confirms successful delivery but you haven't received your package, please check with neighbours or building staff first before contacting us.

7.6 Risk of Loss
Risk of loss and title for products purchased from LPY. pass to you upon delivery to the carrier. We are not responsible for delays caused by third-party shipping carriers.

8. DAMAGED OR FAULTY ITEMS

8.1 Reporting Damaged or Faulty Items
If your order arrives damaged, faulty, or incorrect:
- Contact us immediately at [insert email] within 7 days of receipt
- Provide your order number and a detailed description of the issue
- Include photographs of the damaged or faulty item(s) for faster assistance
- Keep the item(s) and original packaging until we provide further instructions

8.2 Resolution Process
Once we verify the issue:
- We will offer a replacement or full refund (including shipping fees)
- Replacement items will be dispatched within 1-2 business days
- Refunds will be processed within 5-10 business days
- Refunds will be made to the original payment method

8.3 Faulty Products
If you receive a product that is faulty or defective:
- You have the right to a full refund or replacement under UK Consumer Rights Act 2015
- This applies even if the product has been opened or used
- Contact us at [insert email] with your order number and details

8.4 Incorrect Items
If you receive the wrong product:
- Contact us immediately at [insert email]
- We will arrange for the correct item to be sent
- We will provide a prepaid return label for the incorrect item
- You will not be charged for return shipping

8.5 Verification Requirements
To process your claim:
- We may request photographs or additional information
- We may require you to return the item for inspection
- We reserve the right to verify the issue before processing a refund or replacement

9. RETURNS AND REFUNDS POLICY

9.1 Eligibility for Returns
You may return unopened and unused products within 14 days of delivery for a full refund or exchange.

To qualify:
- The product must be in its original, sealed packaging
- The item must be unused, undamaged, and accompanied by proof of purchase (order confirmation or receipt)
- Returns must be requested by emailing [insert email] before shipping the item back

9.2 Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Any product that has been opened, used, or unsealed
- Gift cards or digital products
- Free samples or promotional gifts

9.3 Return Process
- Contact us via email with your order number and reason for return
- Our team will provide a return authorization and instructions
- Securely package your item to prevent damage in transit
- Send your parcel using a tracked delivery service — we recommend Royal Mail Tracked
- Customers are responsible for return shipping costs unless the item is faulty or incorrect

9.4 Refunds
Refunds are processed within 5-10 business days after inspection. Refunds are made to the original payment method. If you used a promotional code, the refund reflects the discounted amount.

9.5 Exchanges
Exchanges can be made for the same product type or a product of equal value (subject to availability). Please note that exchange shipping costs apply unless the item was faulty.

10. INTELLECTUAL PROPERTY

10.1 Ownership of Content
All content on this Website, including but not limited to:
- Text, graphics, logos, icons, images, audio clips, digital downloads
- Product names, designs, and packaging
- Software and source code
- Compilations of data
is owned by or licensed to LPY. Ltd and protected under UK intellectual property laws, including copyright, trademark, and design rights.

10.2 Trademarks
"LPY", "LPY.", the LPY logo, and all related names, logos, product and service names, designs, and slogans are trademarks of LPY. Ltd or its affiliates or licensors. You may not use such marks without our prior written permission.

10.3 Copyright Protection
All content on the Website is protected by copyright laws. You may not:
- Reproduce, distribute, or create derivative works from any content without our written permission
- Use any content for commercial purposes without our express written consent
- Remove any copyright or proprietary notices from any content

10.4 Limited License
We grant you a limited, non-exclusive, non-transferable license to:
- Access and use the Website for personal, non-commercial purposes
- View and download content for personal use only
- Print pages from the Website for personal reference

10.5 User-Generated Content
If you submit any content to us (reviews, comments, photos, etc.):
- You grant us a non-exclusive, royalty-free, perpetual license to use, modify, and display such content
- You represent that you own or have the right to grant such license
- We reserve the right to remove any user-generated content at our discretion

10.6 Infringement Claims
If you believe any content on our Website infringes your intellectual property rights, please contact us at [insert email] with:
- A description of the copyrighted work or trademark you claim has been infringed
- The location of the allegedly infringing material
- Your contact information
- A statement that you have a good faith belief that the use is not authorised
- A statement that the information is accurate and you are authorised to act on behalf of the rights owner

11. LIMITATION OF LIABILITY

11.1 General Limitation
To the maximum extent permitted by applicable law:
- LPY. Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages
- This includes, but is not limited to, loss of profits, data, use, goodwill, or other intangible losses
- Our total liability shall not exceed the purchase price of the Product in question

11.2 Product Liability
- We are not liable for any damage or injury caused by misuse of our products
- Products are intended for external use only (unless otherwise stated)
- Always follow product instructions and perform a patch test before use
- If you experience any adverse reaction, discontinue use immediately and consult a healthcare professional

11.3 Website Availability
- We do not guarantee that the Website will be available at all times
- We are not liable for any loss or damage caused by Website unavailability
- We reserve the right to suspend or terminate access to the Website at any time

11.4 Third-Party Services
- We are not responsible for the actions of third-party service providers (payment processors, shipping carriers, etc.)
- We are not liable for any issues arising from third-party services
- Any disputes with third-party services should be directed to the relevant service provider

11.5 Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- War, terrorism, or civil unrest
- Government actions
- Internet or telecommunications failures
- Labour disputes

11.6 Consumer Rights
Nothing in these Terms affects your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

12. DISCOUNT CODES AND PROMOTIONS

12.1. Discount codes (including Student Beans and Blue Light Card) are subject to terms and conditions.
12.2. Discount codes cannot be combined unless stated otherwise.
12.3. We reserve the right to modify or cancel promotions at any time.

13. PRIVACY AND DATA PROTECTION

13.1. Your use of the Website is also governed by our Privacy Policy.
13.2. Please review our Privacy Policy to understand our practices regarding data collection, use, and protection.
13.3. We comply with UK GDPR and Data Protection Act 2018.

14. GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes will be handled exclusively in UK courts.

15. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website after changes are posted constitutes acceptance of the modified Terms.

16. CONTACT INFORMATION

For questions about these Terms, please contact us at:
- Email: [Insert Customer Service Email]
- Address: [Insert Business Address], United Kingdom

BY USING THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.