questions about our company, products/services, policies, and more
Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked
FAQ
Where are LPY products made, are your ingredients sustainably sourced? ensuring quality, safety, and ethical standards.
Our products are made in UK by certified dermatologists that meet UK and EU cosmetic regulations, only working with sustainable formulations. Sustainability is an ongoing journey for LPY, and we continuously seek ways to improve.
Do you use fragrance?
Some LPY products include light fragrance to enhance the sensory experience. We aim to keep scents subtle, non-overpowering, and suitable for daily use.
Are LPY products vegan and cruelty-free?
We do not test on animals and are committed to ethical production. We blend nature and science. Some formulations may contain naturally derived ingredients—each product page clearly lists full ingredient details.
Are LPY products suitable for all skin types?
Yes, our formulations are designed to be neutral, accessible and balanced for all skin types. This is skin health positivity where everyone is included! If you have sensitive skin or reactive skin, we recommend reviewing the ingredient list.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking details.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking details.
How long does shipping take?
Orders are typically processed within 1–2 business days. UK delivery usually takes 2–4 business days once dispatched. International is typically 5-10 business days.
How much does shipping cost?
Shipping costs are calculated at checkout and vary based on order value and delivery method.
What is your return policy?
We accept returns within 14 days of delivery for unused, unopened products in their original packaging.
What if my item arrives damaged or incorrect?
If something isn’t right, please contact us within 48 hours of delivery with photos, and we’ll make it right.
Does LPY. offer exclusive drops or early access?
Yes. Subscribers to our mailing list receive early access to launches, private events, and curated brand experiences.
How can I stay connected with LPY.?
Follow us on social media and sign up to our newsletter for updates, behind-the-scenes content, and community moments.
Do you collaborate with creators or brands?
We love brand collaborations. Please reach out via our contact page with details.
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